Preguntas Frecuentes sobre nuestras Joyas de Plata

If you change your mind, you can return your item(s) within 14 days from the delivery of your online order. Here are some essential details to keep in mind: Online Returns: To request a return, we recommend that you carefully read our Return Policy. See more details in the next tab.

- Condition and packaging: We request that items are unused and returned in their original condition and packaging with all tags attached.

- Shipping costs: You are responsible for the shipping costs to return any item to us and for the item itself until it reaches us.

- Products purchased from one of our retailers can only be returned to the store where they were purchased.

- For returns outside the EU: To avoid customs charges, please add to your shipping label that refers to "return of a previously purchased item".

Once we receive your return, please allow 6 to 8 business days for processing and verification of the product condition. You can expect the transaction to appear in your bank account within 2 to 3 business days after verification. We will contact you if there is any issue related to the returned products.

If your shipment arrived with an error or defect in the product(s), don't worry, we will resolve it. Contact us through the Returns and Exchanges Portal providing the required information within 48 hours of product delivery, and we will either resend the requested material or refund the amount paid once the defective product is received. This process will not incur any cost to the customer.

• Enter your email address along with the other requested information here and click 'Submit'.

You will receive further instructions by email once your return request is approved

If you wish to exchange an item, please return it following the instructions provided in the Returns and Exchanges Portal and briefly indicate whether it is a product exchange or a new size of the same product. Once we have received and verified the condition of the exchanged product, the new product will be sent directly to you free of charge if it is a size exchange. If you wish to exchange it for a different product, we will notify you once we have received the exchanged product. At that time, and after verifying the good condition of the product, a one-time discount code equivalent to the purchase value will be sent to your email address. Place a new order using the same details you used in the previous purchase and enter the discount code. We will send the new product with no shipping costs. Products purchased from one of our retailers must be returned to the store where they were purchased.

Once we have received the returned item, we will need 6-8 business days to process it. Please allow an additional 2-3 business days for the transaction to appear in the account used to place the initial order. The bank transfer will be made in the name of GABIRIA.

The same applies to any item you receive as a gift - you will need the original receipt or order confirmation.

Please contact us immediately if you received incorrect items in your shipment.